Job Details

Quality Analytics Manager

New York, NY | Contract

Job ID:



Long Term


3-5 years

Career Level:

Senior Level




Financial Services

Job Description

The Quality Analytics Manager (QAM) is responsible for leading a team of front-line quality professional who investigate and resolve quality issues, supporting USA client quality programs, quality initiatives.


  • Plan and execute the development of Quality Analytics team

  • Plan, track and report utilization of front-line quality professionals

  • Attend or lead quality and production meetings to represent the Quality team

  • Identify new or potential quality issues through audits, PFMEA completion, data analysis or other methods

  • Lead research into causes of quality issues and provide recommendations for solutions

  • Deployment of quality tools to other functions and other quality team members; lead launch of new processes and programs

  • Develop and implement work instructions, job aids, or training materials

  • Prepare and maintain files, summaries, and reports and presentations related to projects

  • Prioritize project work and escalate issues for resolution.

  • Work on systems (SharePoint, DAX, Service Bench) and with Microsoft Office applications as a key job function


  • Expert organizational and analytical skills including the ability to review, analyze and summarize data

  • Expert verbal and written communications skills

  • Expert use of Microsoft Office (Excel, PowerPoint, SharePoint…etc.)

  • Strong use of Spotfire, Power BI, SQL Management Studio

  • Strong use of quality tools such as such as checksheet, control chart, flowchart, Pareto, histogram, fishbone, scatter diagram, PFMEA, control plan, 5-why analysis

  • Ability to work both independently and to collaborate with other team members and promote success across department boundaries