New York, NY | Contract
Expiry Date: 10/23/2019
Posted Date: 09/25/2019
225-001QAM
Long Term
3-5 years
Senior Level
DOE
Financial Services
The Quality Analytics Manager (QAM) is responsible for leading a team of front-line quality professional who investigate and resolve quality issues, supporting USA client quality programs, quality initiatives.
Responsibilities:
Plan and execute the development of Quality Analytics team
Plan, track and report utilization of front-line quality professionals
Attend or lead quality and production meetings to represent the Quality team
Identify new or potential quality issues through audits, PFMEA completion, data analysis or other methods
Lead research into causes of quality issues and provide recommendations for solutions
Deployment of quality tools to other functions and other quality team members; lead launch of new processes and programs
Develop and implement work instructions, job aids, or training materials
Prepare and maintain files, summaries, and reports and presentations related to projects
Prioritize project work and escalate issues for resolution.
Work on systems (SharePoint, DAX, Service Bench) and with Microsoft Office applications as a key job function
Requirements:
Expert organizational and analytical skills including the ability to review, analyze and summarize data
Expert verbal and written communications skills
Expert use of Microsoft Office (Excel, PowerPoint, SharePoint…etc.)
Strong use of Spotfire, Power BI, SQL Management Studio
Strong use of quality tools such as such as checksheet, control chart, flowchart, Pareto, histogram, fishbone, scatter diagram, PFMEA, control plan, 5-why analysis
Ability to work both independently and to collaborate with other team members and promote success across department boundaries