Job Description

The Quality Analytics Manager (QAM) is responsible for leading a team of front-line quality professional who investigate and resolve quality issues, supporting USA client quality programs, quality initiatives.

Responsibilities:

• Plan and execute the development of Quality Analytics team

• Plan, track and report utilization of front-line quality professionals

• Attend or lead quality and production meetings to represent the Quality team

• Identify new or potential quality issues through audits, PFMEA completion, data analysis or other methods

• Lead research into causes of quality issues and provide recommendations for solutions

• Deployment of quality tools to other functions and other quality team members; lead launch of new processes and programs

• Develop and implement work instructions, job aids, or training materials

• Prepare and maintain files, summaries, and reports and presentations related to projects

• Prioritize project work and escalate issues for resolution.

• Work on systems (SharePoint, DAX, Service Bench) and with Microsoft Office applications as a key job function

Requirements:

• Expert organizational and analytical skills including the ability to review, analyze and summarize data

• Expert verbal and written communications skills

• Expert use of Microsoft Office (Excel, PowerPoint, SharePoint…etc.)

• Strong use of Spotfire, Power BI, SQL Management Studio

• Strong use of quality tools such as such as checksheet, control chart, flowchart, Pareto, histogram, fishbone, scatter diagram, PFMEA, control plan, 5-why analysis

• Ability to work both independently and to collaborate with other team members and promote success across department boundaries