Job Details

Salesforce Administrator

Tampa, FL | Contract

Job ID:

191-001SA

Duration:

Long Term

Experience:

3-5 years

Career Level:

Senior Level

Compensation:

DOE

Industry:

Capital Markets

Job Description

Join our Business Operations team as a Salesforce Administrator! We are looking for a smart problem solver who is passionate about Salesforce to maintain and enhance our Salesforce implementation. By supporting a key platform for our Sales, Enterprise, Service, and Marketing groups, you’ll have a unique opportunity to directly contribute to our company growth, gain exposure cross-functionally and further hone your expertise.

What you'll do:

  • Collaborating cross-functionally with end-users and partners, including Sales, Marketing, Business Operations, Sales Development and IT
  • Document design and implement Salesforce solutions using standard configuration and following configuration best practices
  • Develop and deliver documentation/presentations to end users to illustrate solutions, new functionality and training for end-users
  • Comprehend the business/systems use case and ability to reiterate the problems
  • As new functionality is released, design, coordinate and execute on testing processes to reinforce quality assurance and ensure excellent user experience
  • Identify operational workflow/system improvements and work with Manager and Solutions Architect to implement
  • Responsible for understanding Salesforce releases and new products to potentially address ongoing business needs
  • Manage and prioritize daily case inquiries
  • Develop reports, dashboards and processes to continuously monitor data quality and integrity
  • Provide prompt and complete resolution to technical challenges and business issues
  • Drive and increase customer adoption and ensure satisfaction