Job Details

Design Research Lead

South San Francisco, CA | Full time

Job ID:



Long Term


7-10 years

Career Level:

Senior Level





Job Description

  • Lead the research portion of a project, synthesize insights, translate these findings to catalyze design and strategic decisions, and collaborate with the team to turn those findings into powerful design and stories.
  • Going beyond simply capturing insights, you will be using them to inspire your teams and clients, thereby putting design in motion.

Relevant experience

  • Minimum of 7-10 years of qualitative research experience culminating in a sound ability to scope a research process, gather insights from secondary research, lead fieldwork, and conduct in-context interviews and observation.
  • Experience using quantitative methods in an applied, professional context to drive insight and understanding in service of design and decision making.
  • Experience drawing from a variety of research methods–interviews, observation, diary studies, prototyping, surveys, user testing, and experiments–at different stages of the design process: to encourage early design work, inform the initial opportunity, collect formative feedback to support iteration, and validate a go-to-market solution.
  • Outstanding communication and storytelling skills. Proficiency in multiple media for storytelling–while grounding storytelling in research–a bonus.

In addition you have

  • The ability to bring your personal interests and passions to the role to provide a unique perspective to research–whether from modern art, trends in architecture, 19th century history, cultural anthropology, or whatever gets you going
  • Openness to learn from people who are much different than you and a willingness to challenge your own assumptions
  • A desire to keep digging into insights, going beyond the obvious to identify what is truly outstanding or different about what you’re seeing in the world
  • Evidence of a voracious appetite for experimenting with new tools and technologies that push learning in new directions, reach people in new ways, or complement depth of insight, with scale
  • Proficiency and confidence in inspiring teammates and clients with user-driven rationale along with the experience not only to tell stories, but translating insights into actionable ideas/design
  • Ability to work flexibly and efficiently, exercising a balance between research rigor, extreme organizational skills, and inspiration
  • High comfort level in working within a proactive culture and navigating ambiguity; Openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives

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