Job Details

Senior System Administrator

Waltham, MA | Full time

Job ID:



Long Term


3-5 years

Career Level:





Financial Services

Job Description

Job Responsibilities:

  • Responsible for the management and maintenance of clients’ Infrastructure. Including the participation in and oversight of the daily up keep and administration of companies’ storage, server, and virtual infrastructures.
  • Responsible for the design, planning, implementation, and maintenance of companies’ infrastructure and architecture.
  • Will be expected to show leadership to and mentor less experienced engineers.
  • Specific responsibilities include:
  • Design, install, configure, maintain/patch, and perform system integration testing of Microsoft Operating Systems.
  • Troubleshooting escalated server, software, and hardware issues within both corporate and platform environments.
  • Recommend, schedule, and implement system hardware and/or software upgrades or repairs.
  • Determine solutions to remediate recurring problems or automate recurring tasks.
  • Analyze and understand business requirements to insure optimal server architecture and infrastructure are put in place to assure high availability and recoverability.
  • Monitor server environment for proactive assessment of performance and identification of potential resource bottlenecks using various monitoring tools (commercial and opensource)
  • Perform capacity planning, performance optimization, and preventative maintenance duties such as backup/recovery and tuning.
  • Research, evaluate, and recommend technology products and services.
  • Provide training and support to users.
  • Participate in project activities and planning.
  • Develop and maintain system tools and scripts for automating or simplifying system administration tasks.
  • Establish and maintain contact with vendors for maintenance and service.
  • Participate in the creation and maintenance of system administration best practices, technical standards, policies, and documentation.
  • Responsible for development and documentation of corporate policies and procedures as related to network, system, and device use and security.
  • Responsible for the overall design and growth of local and wide area networks.
  • Provide second level help desk support. This requires resolution of user and network issues beyond the first level help desk expertise or security capabilities.


  • Bachelor’s degree or equivalent degree in Computer Science, Computer Engineering, or related field, plus five (3-5) years of progressively responsible experience in systems administration. Experience includes five (3-5) years of most of the following (experience may be gained concurrently):
  • Virtualization environments (VMware ESX, AWS instances, Azure VMs, ZEN, or other technologies)
  • Storage environments (EMC SAN VMAX, NetApps, AWS S3/Glazier, Azure Blob)
  • Windows environment (Active Directory, DNS, DHCP, Group Policies, etc.)
  • Linux Environments (CentOS, Ubuntu, RHEL, etc.)
  • F5 / Cisco Load Balancer and firewalls
  • Email systems (Microosft Exchange, Office 365, Google GSuite, Postfix, Sendmail, Etc.)
  • Scripting (Bash, Powershell, Python, Perl, Etc.)
  • Database Administration (MS SQL Server, AWS RDS, Azure DB service, MySQL, Postgres, Etc.)
  • A High-Level of understanding of infrastructure products and services and, more importantly, the ability to translate those technologies into value-added services for the supported business community
  • Strong technical knowledge of telecommunications, network and various operating systems (Windows, Linux, IOS, etc.)
  • Strong technical knowledge of current network hardware, protocols and standards
  • Proven experience in IT infrastructure planning and development
  • Experience in highly virtualized environment supporting a SaaS delivery
  • Call center IT infrastructure experience preferred