Alpine, NY | Contract
Expiry Date: 02/15/2019
Posted Date: 01/18/2019
The Data Analyst will adequately and consistently review all incoming written and non-telephonic complaints submitted to CPD and the DRIL, summarizing key points in each case, advising federal staff on the status, and tracking all cases. The Data Analyst shall monitor multiple internal IT systems and email accounts to identify new complaints and inquiries in real time. The Data Analyst will review and log all incoming cases into a case management system and conduct a preliminary review on the nature of the complaint/inquiry.
Bachelor’s Degree and two years of related experience; or an Associate’s Degree with three years of related experience; or six years of related experience if no degree.